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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jeffrey gifford

January 15, 2025

5  out of  5
rating by jeffrey gifford
"I'm very happy with my insurance., Through state farm. Ryan Paulson blow's all the other insurance company's out of the water for coverage. Very nice staff as well, very, very honest. I have absolutely no complaints whatsoever. & They go out of there way to keep you covered. & The best rates. And always options to make it affordable, I highly recommend them. If for any reason you feel something is going on with your insurance company, that you currently have, that your not sure of, or you don't like, just give them a call. I know I did. & It's the best thing that ever happened to me. Thank you very much. State farm."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Vicente Espinoza

January 15, 2025

5  out of  5
rating by Vicente Espinoza
"Ryan Paulson and his team have been providing us with excellent service for years. We have recently had the pleasure of having Shannon work with us. We wanted to update our current home/auto policies as well as start new life policies. Shannon was extremely helpful, patient and knowledgeable. She took the time to listen so that our current needs were met as well as providing us with peace of mind for our future."
We responded:
"This review means so much to all of us at Ryan Paulson State Farm office! We’re thrilled to know you had a positive experience with Shannon; your satisfaction is our top priority! We are so grateful for the privilege to serve you and your family."
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Melissa Zehner

December 23, 2024

1  out of  5
rating by Melissa Zehner
"Amateur hour from start to finish. I called because I'm moving to a new state and am therefore required to switch to a new State Farm agent. Jerry wasn't sure how to switch me over, what information he needed, or when he could confirm my new policy. After several phone calls, bouts of sitting on hold, and emails, Jerry then tried to tell me I need $1 million in personal liability. I had to tell him no multiple times, as that's pretty excessive for a tiny apartment. He then sent the declaration for my new renter's policy — with the wrong address. I finally gave up and called another local agent. Update: After clearly telling Jerry the same day that all of this went down that I wouldn't be working with their State Farm office, he failed to cancel the policy he was trying to set up for me. A few days later, I received an email invoice and had to request again that he cancel it. Yet another update: A few weeks later, I received yet another invoice for the policy I had asked them to cancel the same day this all originally happened. Seriously?"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. The moment you shared this feedback we contacted you to rectify the situation. While we've been serving Clackamas for over 10 years, you did have one of our agents in training trying to assist you. The feedback you provided allowed us to enhance his training and prevent your frustration from reoccurring. So, we are grateful for the feedback even on a public platform :) "
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Hannah Liles

December 21, 2024

5  out of  5
rating by Hannah Liles
"This is my second time having insurance with Ryan and his team (I moved out of state). I worked with Zane to get everything set up and he was absolutely terrific! Ryan called me to ensure that everything was the way I wanted it and made me feel important."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dave Ryun

December 20, 2024

5  out of  5
rating by Dave Ryun
"Chris was fantastic, helpful, calming, stayed online with me talking to claims. So grateful. Happy holidays! C. Ryun"
We responded:
"Dave, thank you for sharing your experience working with Chris. Agents like Chris is what sets our State Farm office apart from the rest. His desire to sincerely and diligently ensure the start of your claim process goes smoothly is just one thing we love about Chris. We appreciate you as a customer and appreciate you sharing your experience. "
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dominick frazell

December 16, 2024

5  out of  5
rating by dominick frazell
"Good experience"
We responded:
"Dom, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Aspen Padilla

December 13, 2024

5  out of  5
rating by Aspen Padilla
"Christopher took all the stress out of changing my home and auto insurance. I received quote documents with plenty of time to review before our scheduled phone conversation, and he patiently answered all of my questions along the way to make sure I was comfortable and confident in my decision. No pressure, no hassle, all class! I 100% recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Emileigh Coen

November 8, 2024

5  out of  5
rating by Emileigh Coen
"Shannon was amazing to work with! Extremely knowledgable and answered all of my questions. You can tell she genuinely cares about her clients and customizes insurance around their unique needs. I appreciate her insight and personalized service. A true expert in the field."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cyndi Falk

November 7, 2024

1  out of  5
rating by Cyndi Falk
"Terrible customer service. Shannon made so many mistakes, and Ryan is too busy to field a customer service complaint. Go to another State Farm office!!"
We responded:
"Unfortunately, this review could not be further from the truth. Beginning with Shannon communicating everything along the way, my team countlessly offering assistance, and me (Ryan) personally reaching out to you by phone and email. My team also offered to schedule appointments with me when my schedule and yours aligned. You refused. We kindly and professionally communicated with you through the last date you were a customer of our agency. I'm sorry those efforts and deep sincere care for you and each customer we work with went unrecognized by you Cyndi. I expressed previously and again now that I am grateful for the time you allowed us to serve you."
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PJ Krostag

November 6, 2024

5  out of  5
rating by PJ Krostag
"This office is always very responsive. Been working with them for about 10 years. Appreciate recently working with Chris who pointed out inconsistencies among our 5 auto policies and was able to save us money."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jennifer S

October 13, 2024

5  out of  5
rating by Jennifer S
"Jerry was very friendly and super knowledgeable when answering my questions. Even though I didn’t end up switching my plans, he was very helpful the whole time."
We responded:
"Thank you for sharing your experience working with Jerry. We would love to earn your business in the future!"
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Luke

October 11, 2024

5  out of  5
rating by Luke
"Zane was great helped me get exactly what I needed."
We responded:
"Thank you for your business Luke & thank you for sharing your experience working with our Agency. "
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Kenneth Lindsley

October 10, 2024

5  out of  5
rating by Kenneth Lindsley
"Answered all our questions and was very helpful."
We responded:
"It’s been great getting to know you & your wife. We look forward to a long and successful relationship. "
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ban nguyen

October 9, 2024

5  out of  5
rating by ban nguyen
"Zane being helpful, friendly and giving alot of informations.Answering all my questions and give details about everything. Really appreciate all the helps and recommended"
We responded:
"Thanks for sharing your positive experience working with Zane. I’m happy to hear we could answer all your questions in detail. "
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Eddie Campbell

October 9, 2024

5  out of  5
rating by Eddie Campbell
"Jerry helped explain the process of not at fault claims and the process of determining fault"
We responded:
"We’re so glad we could help Eddie!"
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Jenny White

October 8, 2024

5  out of  5
rating by Jenny White
"If I could leave more stars I would! My experience has been great. Thank you Zane and Ryan!"
We responded:
"You are the best Jenny!"
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otakunate

October 8, 2024

5  out of  5
rating by otakunate
"Jerry B. found time in his busy schedule to help me review my policy 😊 very knowledgeable and professional, even though he wasn't trying to make a sale. He's a keeper 👍"
We responded:
"That’s what we’re here for. We are here to help you navigate your policy. We think Jerry’s a keeper too :)"
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Trish Shear

October 5, 2024

5  out of  5
rating by Trish Shear
"Contrary to popular opinion Jake from State Farm was no help. It’s actually Shannon! I felt that she truly had my best interests in mind. She made me feel as if she was helping a friend while still being professional, knowledgeable, and kind."
We responded:
"Trish, we appreciate you sharing your experience working with Shannon. What you shared is exactly the experience we strive for here at Ryan Paulson Agency. We are grateful to have you as a customer. Thanks!"
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alan swanson

October 5, 2024

5  out of  5
rating by alan swanson
"I have had several opportunities to work with Shannon, and every experience has been amazing. She's extremely knowledgeable, eager to help, and thoughtful. She wants you to have the best experience possible. Shannon is willing to go the extra mile to find ways to save you money, and is very proficient in doing so. I would recommend Shannon with State Farm for ALL your insurance needs."
We responded:
"Thank you Alan! I love seeing her hard work recognized. Thank you for allowing us to serve you!"
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Terry Bonnett

October 4, 2024

5  out of  5
rating by Terry Bonnett
"I've had home and auto insurance with Ryan Paulson State Farm for more than 30 years and have received nothing less than 5-star service. Ryan and the staff have watched over my insurance needs, making recommendations to make sure I can feel comfortable with my insurance coverage."
We responded:
"Thank you Terry! It’s been a privilege for me and my team to serve you. Thanks for being a great customer!"
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Marco Gutierrez

October 4, 2024

5  out of  5
rating by Marco Gutierrez
"Jose Aguilar, is an extraordinary agent, helpful, caring, and professional. State farm is still the most affordable insurance for my personal car and home."
We responded:
"Thank you Marco. Thanks for sharing your experience working with Jose & State Farm. We definitely have the best value with price and service. "
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R T

October 4, 2024

5  out of  5
rating by R T
"I've heard about renters insurance but never really understood what it entailed. Jerry took the time to explain everything very clearly and I felt he truly wanted to help me."
We responded:
"This is the exact reason we are here. It’s our job to help inform you on your choices and allow you to make the decisions that make the most sense for you and your family. Thanks for sharing!"
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Alexander Verharen

October 1, 2024

5  out of  5
rating by Alexander Verharen
"Awesome service. Really appreciate their impeccable teamwork."
We responded:
"Thank you Alex! We’re so happy you joined our Agency with State Farm. "
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L K

September 25, 2024

5  out of  5
rating by L K
"Shannon's great, I usually dread having to be on the phone with insurance, but she was very helpful and easy to talk to!"
We responded:
"Insurance can be tough when you don’t have Shannon there to help! Thanks for sharing your experience working with her."
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Dawn Marie Alapisco

September 25, 2024

5  out of  5
rating by Dawn Marie Alapisco
"I am rather impressed with the professionalism of this office. I spoke with Jerry about pet insurance and he discussed how pets can impact premiums for our homeowners policy as well as looking into pet health insurance for me. That extra mile was appreciated, as I never thought about my pets impacting my policy premiums."
We responded:
"Thanks for the review Dawn. We want to provide you with the best service possible, and it sounds like Jerry met that goal. "